---
title: "Contact"
description: "Contact DesignAround support: email, company details and registered address."
url: "https://designaround.elidot.com/contact/"
language: "en"
updated: "2026-10-29"
---

# Contact

One address for support, billing, privacy and security. We reply within 3 business days (Monday to Friday, China Standard Time, UTC+8).

### Support

[support@elidot.com](mailto:support@elidot.com)

Write to us about:

- installation and usage questions;
- billing, receipts, cancellations and [refunds](https://designaround.elidot.com/refund/);
- privacy requests: access, correction, export or deletion of your data;
- security reports and misuse.

For billing questions, include the email address you paid with and the order number from your Creem receipt. For technical questions, include the command you ran and the error output (`--json` output is most useful). Never send us your API key.

### Company

DesignAround is a product of **Shanghai Qidianyan Technology Co., Ltd.** (上海奇点砚科技有限公司).

Registered addressRoom 218, Building 3, No. 336 Tianjiao Road, Lingang New Area, China (Shanghai) Pilot Free Trade Zone, Shanghai 201306, China 注册地址中国（上海）自由贸易试验区临港新片区天骄路336号3幢218室，邮编 201306 Unified social credit code91310113MAEY2J3A7M

### Payments

Orders are processed by Creem, our merchant of record, which issues receipts and handles sales tax and VAT. Questions about a charge can go to us or to Creem; we will help either way.