---
title: "Refund Policy"
description: "When and how you can get a refund for DesignAround subscriptions and credit packs, and how to cancel."
url: "https://designaround.elidot.com/refund/"
language: "en"
updated: "2026-10-29"
---

# Refund Policy

Last updated: October 30, 2026

This policy is issued by Shanghai Qidianyan Technology Co., Ltd. (上海奇点砚科技有限公司) for purchases of DesignAround plans and credit packs. Payments are processed by Creem, our merchant of record, and refunds are paid back through Creem to the original payment method. Questions: [support@elidot.com](mailto:support@elidot.com).

## 1. New subscriptions and credit packs: 14 days

You can ask for a refund within 14 days of the first payment of a Pro or Team subscription (monthly or yearly), or of a credit pack purchase.

- If you have used less than half of the credits granted by that payment, we refund the full amount.
- If you have used half or more, we refund the share of the payment that matches the unused credits.

After a subscription refund, the subscription is cancelled and the account returns to the free plan. The credits from the refunded payment are removed.

## 2. Renewals: 7 days

If a subscription renewed and you did not mean to keep it, you can ask for a refund of that renewal within 7 days of the renewal charge, as long as none of the credits it granted have been used. We then cancel the subscription and remove the renewal's credits.

## 3. Cancelling

You can cancel a subscription at any time in the billing portal: run `designaround billing portal --open`, or use "Manage subscription" at the bottom of the chat workbench. You can also email us and we will cancel it for you. Cancelling stops future renewals. The plan stays active, with its remaining credits, until the end of the period you paid for. Outside the cases above, we do not refund the remainder of a period you cancel early.

## 4. Problems with the Service

If a paid server step failed and credits were still charged, or the Service was unavailable for a long time, tell us. We restore credits for failed steps, and we refund amounts paid for paid online services we could not provide, even outside the time limits above.

## 5. How to ask for a refund

Email [support@elidot.com](mailto:support@elidot.com) from the email address used at checkout and include the order number from your Creem receipt (or your account id). We reply within 3 business days. Approved refunds are sent to Creem the same day; the bank or card provider usually shows them within 5 to 10 business days.

Please contact us before opening a chargeback with your bank; we can usually fix the problem faster.

## 6. Your legal rights

Nothing in this policy limits any rights you have under the consumer protection law of the country where you live. Creem may also issue refunds under its own buyer protection rules.